TICKETING POLICIES & FAQ’s
Refund Policy:
All sales final. GRB does not offer refunds due to weather, illness, or personal scheduling conflict.
If you no longer need your ticket, you will be responsible for re-selling them through Ticketmaster. Please do not purchase tickets for someone else unless you know for sure they can come.
Seat Assignment Policy:
All sales final. GRB is not able to move your seat within the theatre after purchase.
If someone else you know purchases tickets later, we are not able to move your seats next to theirs. We can sell you new tickets, however you will be responsible for re-selling the original ones through Ticketmaster.
Transfers
Q: How can I send a ticket to someone who is meeting me there?
A: If you purchase over the phone or in person, we can send the tickets directly to their mobile device and bypass logging into a TM account. We will just have to run them as two separate transactions.
A: Or, login to your TM account or create one by clicking on the link. Click “Manage Tickets” Then you can send it to another person’s smart phone via email or text. Sending them a screenshot of the ticket on your phone will not work. This is how Ticketmaster prevents fraud.
Paper Tickets:
Q: Can I get paper tickets?
A: All tickets will be sent digitally to a mobile device. However, there is one way to get paper tickets:
-Request Will Call Tickets. In your TM account, click manage tickets, and you can request Will Call Pickup. Then bring your ID with you on the day of the show, and you can collect your paper tickets from the Box Office. (We don’t recommend the “mail tickets to me” option. Ticketmaster will send you tickets, but they will not have a barcode, and they never actually work.)
Fees
Q: Can I purchase tickets over the phone?
A: Yes. If you purchase over the phone or in-person during Box Office hours, you can save the online fees.
Digital Ticket Troubleshooting:
Q: I can’t find my tickets
A: It will depend on how you purchased them.
-If you purchased online, you will have to log back in to your account. When making a TM account, make sure you write down your password, you will need it to access your tickets.
-If you purchased over the phone or in person, check your email or text. It would have been sent however you requested, at the time of purchase.
Texts will come from an unknown number, and you will have to scroll back through your texts to the day you purchased.
Emails would have come from Ticketmaster with a subject of “You Got the Tickets.” Also, double check your spam folder. Make sure you can access your email on your phone, printing off the ticket at home will not work. This is how Ticketmaster prevents fraud.
Q: I purchased with you, but they are not in my TM account.
A: If we sent it to you via email or text, it does not automatically link to your TM account. You will have to find the text or email, then click on the hyperlink or “View and use mobile tickets” button. From there you can log in to your TM account to link them.
Infants
Children two years old and under and sitting on an adult’s lap are welcome to attend for free. Children of any age who would like their own seat pay full-price.
Accessibility Requests
If you or your guest has an accessibility request, please select from one of our Accessible Seating Options. We do not use the term “Handicapped” as it is not specific enough. Please select from one of the following options.
Accessible Seating Options:
-Limited Mobility: A theatre seat in an easy to access location. (No Stairs)
-Wheelchair Accessible: A space for a standard wheelchair.
-Sight/Hearing Accessible Seats: Theatre seats close to the stage.
Let us know about any other accessibility requests or accommodations that do not fall within these options.
