EMPLOYMENT OPPORTUNITIES

Grand Rapids Ballet is currently hiring for a

Box Office Manager

Please send an updated resume and cover letter to Executive Director Glenn Del Vecchio at glennd@grballet.com.

Position Summary: 

Effectively manage day to day operations of the Box Office, ensure that all revenue generating opportunities are maximized, and maintain the highest standards of customer care by dealing promptly and professionally with any and all ticketing requests. Position will start 25-30 hours per week at $20/hour and will grow into a full time position with benefits by July 1, 2022. 

Essential Responsibilities: 

1. Manage ticket inventory and reconciliation for all performances. Build pricing, and special offers throughout the performance season. 
2. Demonstrate excellent customer service and respond promptly to all inquiries with empathy and authority. Efficiently sell tickets to both external and internal customers in person or by telephone. 3. Create, complete, manage and communicate accurate and timely reports, including daily/weekly ticket counts and sales as needed. 
3. Interact positively and communicate effectively internally with the marketing department, provide meaningful insight into audience segments so as to maximize revenue. Collect, maintain and convey customer data for more accurate market research. 
4. Interact positively and communicate effectively internally with the development department, provide meaningful insight into our known patrons and donors characteristics so as to maximize contributions. Collect, maintain and convey customer data for more accurate patron progression. 

Non-Essential Responsibilities: 

1. Other duties as assigned. 

Supervision Received: 

Limited Direction: Works from overall policies, goals, and budgetary limits. Virtually self-supervising with direct accountability for final results. 

Supervisory Responsibilities: 

Informal leadership: Determines work assignments, priorities, and procedures for team members. Responsible for assigning, scheduling, and ensuring the quality and quantity of work. May or may not approve time off and schedule adjustments. Provides training. 

Education & Experience & Requirements: 

1. High school diploma or equivalent. Bachelor’s degree preferred 
2. Driver’s License. 
3. At this time, GRB is requiring that all employees be fully vaccinated and wear a face mask while working.

Other Knowledge, Skills & Abilities: 

1. Detailed knowledge and experience with Excel spreadsheets and Word documents.
2. Flexibility to learn new software and coding skills on computer CRM’s, ticketing software, and tablet devices. 
3. Excellent interpersonal skills, particularly in dealing with the public, are required. Strong verbal and written communication skills are also required.
4. Strong decision-making and problem-solving skills when dealing with patron issues both in the office and at venues. 
5. Effectively problem solves when issues or challenges arise in a positive and professional manner.
6. Responsible for accounting of all monies received, maintaining daily reconciliation report of all ticket sales.

Core Competencies: 

1. Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
2. Decision Making: Ability to select an effective course of action by understanding issues, comparing solutions and drawing conclusions to resolve problems. 
3. Detail Oriented: Meticulous attention to all aspects of a situation or task and ensures accuracy in documentation and data. 
4. Management: Ability to achieve desired outcomes by organizing individuals and setting goals and priorities to deliver results. 
5. Oral Communication: Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback. 
6. Written Communication: Ability to write letters, reports, articles , and e-mails using clear and concise vocabulary, style, grammar, and punctuation. 

Physical Requirements:

Average Daily Physical Requirements	None	Less than  2 hours	2 to 5  hours	More than 5 hours
Work in stationary position				X
Move about work area		X
Use hands/fingers to handle or feel				X
Reach with hands and arms		X
Ascend/Descend (stairs/ladder/etc.)		X
Bend, stoop, kneel, crouch, or crawl	X
Communicate with various parties				X
Detect flavors or smells	X
Move containers up to 30 pounds	X
Visual acuity				X
Read and understand written word				X
Drive/Travel  Operate computer and general office machines		X		X

Environmental Conditions: 

Average Daily Environmental Conditions	None	Less than  2 hours	2 to 5  hours	More than 5 hours
Normal office environment: No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.			X
Plant environment: exposure to dust, oil, various chemicals, and extreme noise.	X
Travel: Limited exposure to outside elements.	X
Other:

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company’s at will employment status. Updated 1/4/22 

Please send an updated resume and cover letter to Executive Director Glenn Del Vecchio at glennd@grballet.com.