Employment

BOX OFFICE MANAGER

Position Summary

To effectively manage all day to day operations of the Box Office, ensure that all revenue generating opportunities are maximized, and maintain the highest standards of customer care by dealing promptly and professionally with any and all ticketing requests.

Essential Responsibilities

  • • Set up season, build shows, and manage ticket inventory and reconciliation for all performances. Build and proof events, packages, pricing, and special offers
  • • Demonstrate excellent customer service and respond promptly to all customer inquiries with empathy and authority. Efficiently sell tickets to both external and internal customers in person, online or by telephone
  • • Create, complete, manage and communicate accurate and timely reports, including daily/weekly ticket counts and sales as needed
  • • Interact positively and communicate effectively internally with the marketing department, provide meaningful insight into audience characteristics so as to maximize revenue. Collect, maintain and convey customer data for more accurate market research
  • • Interact positively and communicate effectively internally with the development department, provide meaningful insight into our known patrons and donors characteristics so as to maximize contributions. Collect, maintain and convey customer data for more accurate patron progression

Non-Essential Responsibilities

  • • Other duties as assigned

Supervision Received

  • • Limited Direction: Works from overall policies, goals, and budgetary limits. Virtually self-supervising with direct accountability for results

Supervisory Responsibilities

  • • Informal leadership: Determines work assignments, priorities, and procedures for team members. Responsible for assigning, scheduling, and ensuring the quality and quantity of work. May or may not approve time off and schedule adjustments. Provides training

Education & Experience

  • • Bachelor of Arts degree
  • • 2-3 Years experience using Ticketmaster
  • • Driver’s License

Other Knowledge, Skills & Abilities

  • • Detailed knowledge of Ticketmaster, TM One Event Base, Analytics, and Event Management Tool Applications, Word, and Excel.
  • • Excellent interpersonal skills, particularly in dealing with the public, are required. Strong verbal and written communication skills are also required.
  • • Strong decision-making and problem-solving skills when dealing with patron issues both in the office and at venues.
  • • Effectively problem solves when issues or challenges arise in a positive and professional manner.
  • • Responsible for accounting of all monies received, maintaining daily reconciliation report of all ticket sales

Core Competencies

  • • Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction
  • • Decision Making: Ability to select an effective course of action by understanding issues, comparing solutions and drawing conclusions to resolve problems
  • • Detail Oriented: Meticulous attention to all aspects of a situation or task and ensures accuracy in documentation and data
  • • Management: Ability to achieve desired outcomes by organizing individuals and setting goals and priorities to deliver results
  • • Oral Communication: Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback
  • • Written Communication: Ability to write letters, reports, articles, and e-mails using clear and concise vocabulary, style, grammar, and punctuation

Contact

DEVELOPMENT MANAGER

Position Summary
Engage patrons to achieve their philanthropic goals through support of Grand Rapids Ballet. Achieve this through a variety of fundraising strategies such as personal solicitation, direct mail, grant and proposal writing and special events that ultimately meet or exceed revenue goals for philanthropy.

Essential Responsibilities

  • • With the Executive Director, create and implement an annual fundraising plan to meet the fundraising goals of the Ballet
  • • Research, develop and write proposals and grant applications for foundations and corporations
  • • Manage special events (e.g. Clara’s Nutcracker Party, spring gala) and hospitality functions (hospitality suite and backstage immersions)
  • • Build constructive and supportive relationships with board members so that they successfully achieve their fundraising goals
  • • With the Executive Director cultivate and steward major gift prospects and individual donors
  • • Provides fiscal oversight by weekly and monthly reconciliation of pledges and gifts received
  • • Manage and produce direct mail appeals in collaboration with the artistic staff and marketing (year-end and spring appeals)
  • • Administrative support – Oversee the gift entry and acknowledgement as well as managing prospects

Non-Essential Responsibilities

  • • Other duties as assigned

Supervision Received

  • • General Direction: Plans and arranges own work. Uses a wide range of procedures to accomplish assigned objectives

Supervisory Responsibilities

  • • No supervision: No supervisory responsibilities

Education & Experience

  • • Bachelors Degree
  • • 3-5 years of experience in fund development
  • • Knowledge of performing arts helpful
  • • Driver’s License

Other Knowledge, Skills & Abilities

  • • Technical Skills: Microsoft Office and Raiser’s Edge (fundraising software)
  • • Interpersonal Skills: Extremely important, particularly a focus on the patron and his/her goals
  • • Decision Making Skills: Ability to make thoughtful decisions balancing the viewpoints of multiple constituencies
  • • Problem Solving Skills: Identify and overcome barriers despite limited resources

Asset Responsibility

  • • Manage assets as a steward of public trust

Core Competencies

  • • Active Listening: Actively attends to, conveys, and understands the questions and comments of others
  • • Analytical: Ability to gather raw data and process that data into meaningful form using a more scientific approach
  • • Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction
  • • Drive: Demonstrated passion for performance and a desire for continuous improvement
  • • Sales: Use of appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients
  • • Persistence: Ability to continue in a course of action in the face of adversity
  • • Project Management: Ability to demonstrate an understanding of planning, organizing, delegation, staffing, directing and controlling work tasks
  • • Relationship Building: Ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers

Contact

HOUSING HEAD RESIDENT ASSISTANT

June 10-July 25, 2020

Grand Rapids Ballet School (GRBS) seeks a mature, hard-working, and energetic individual to serve as Housing Head Resident Assistant (RA)
for the 2020 Summer Intensive programs. This is a temporary, full-time position, with live-in and on call responsibilities. The Head RA will
be responsible for organizing meals, transportation, and activities for the summer housing students both in advance of and during the
housing program dates. The Head RA will supervise all housing students, ensuring all established rules and policies are followed. The
Head RA will coordinate and supervise all RA Staff schedules, meetings, and work assignments. The Head RA will be responsible for
communication between RAs and GRBS Director and Administrator.

Applicants for the Head Resident Assistant position must be able to problem solve, have excellent verbal and written communication and
organizational skills, and maintain professionalism at all times.

Qualifications

  • • Maturity, responsibility, and dependability
  • • Sound judgement and clear decision making
  • • Ability to manage difficult situations with confidence and professionalism
  • • Effectively and fairly apply policies and procedures
  • • Maintain documents that are readily accessible and understandable
  • • Ability to work independently and as a part of a team
  • • Prior Resident Assistant / Residence Life / Supervisor experience is preferred
  • • Applicant must have a valid driver’s license and be prepared to operate a 15 passenger van
  • • Applicant must be at least 21 years of age by June 1st, 2020

Responsibilities

  • • Maintain a safe, welcoming and encouraging environment for students and RA staff
  • • Ensure all housing students and RA staff know and follow the established rules and policies, as outlined by GRBS
  • • Organize and supervise daily meals, transportation, and activities for summer housing students
  • • Schedule and lead individual and group RA staff meetings
  • • Keep a daily log with updates or concerns presented by RA staff
  • • Assign work roles to all RA staff in anticipation of each week
  • • Transport injured or ill students to medical facilities as needed
  • • Prepare summer housing apartments; plan and lead weekly orientations and check-in / check-out procedures
  • • Serve as primary contact at the apartments for summer housing parents, fielding or answering questions and concerns promptly
  • • Develop appropriate relationship with RA staff members and students in order to recognize any potential conflicts/problems
  • • Respond to complaints/conflicts that arise from housing students (roommate conflicts, homesickness, etc.)
  • • Model open and respectful communication with RA staff and GRBS Directors/Administrators

Compensation & Benefits

  • • $2,400 stipend
  • • Room
  • • Meal plan
  • • Summer Intensive classes
  • • Parking

Please complete and submit the following:

  • • Cover letter briefly describing your interest in the position
  • • Resume highlighting your experiences related to the position (dancers, please include a resume of ballet experience in the case you would like to attend classes)
  • • Application form
  • • Copy of valid driver’s license

Mail: GRBS Summer Intensive, 341 Ellsworth Ave SW, Grand Rapids, MI 49503
Email: summerintensive@grballet.com
Fax: 616.454.0672

HOUSING RESIDENT ASSISTANT

June 17-July 25, 2020

Grand Rapids Ballet School (GRBS) seeks a mature, responsible, and dependable individual to serve as Housing Resident Assistant (RA)
for the 2020 Summer Intensive programs. This is a temporary, full-time position, with live-in and on call responsibilities supervising students (ages 13-22).

Qualifications

  • • Maturity, responsibility, and dependability
  • • Sound judgement and clear decision making
  • • Ability to remain calm and professional at all times
  • • Ability to work independently or as part of a team

Responsibilities

  • • Contribute to and maintain a safe, welcoming and encouraging environment for students and fellow staff
  • • Ensure all housing students are following the established rules and policies, as outlined by GRBS
  • • Develop appropriate relationship with students in order to recognize any potential conflicts/problems
  • • Oversee daily schedule and check-in/check-out of all housing students
  • • Respond to complaints/conflicts that arise from housing students (roommate conflicts, homesickness, etc.)
  • • Plan and lead safe, appropriate, enjoyable activities for housing students
  • • Transport students to and from the studio / activities
  • • Maintain open and respectful communication with fellow Resident Assistants and GRBS Directors/Staff
  • • Keep a schedule, making sure oneself and students are on time to every scheduled class/meal/activity

Compensation & Benefits

  • • $1,500 stipend
  • • Room
  • • Meal plan
  • • Summer Intensive classes
  • • Parking

Please complete and submit the following:

  • • Cover letter briefly describing your interest in the position
  • • Resume highlighting your experiences related to the position (dancers, please include a resume of ballet experience in the case you would like to attend classes)
  • • Application form
  • • Copy of valid driver’s license

Mail: GRBS Summer Intensive, 341 Ellsworth Ave SW, Grand Rapids, MI 49503
Email: summerintensive@grballet.com
Fax: 616.454.0672