TICKETING POLICIES & FAQ’s
Refund Policy:
All sales final. GRB does not offer refunds due to weather, illness, or personal scheduling conflict.
If you no longer need your ticket, you will be responsible for re-selling them through Ticketmaster.
Exchange Policy:
Q: I accidentally purchased tickets for the wrong day, can I exchange them for a different day?
A: If you are a Subscriber, yes, we can exchange your ticket for a different day of the same show-run, but we cannot guarantee the same seats as before.
A: If you are not a Subscriber, then no, all sales are final. Please verify your performance date and time are correct before purchase.
However, you may re-sell your tickets on Ticketmaster through your account. Login to your account, click manage tickets, and you can post them for re-sale. Or you can transfer your tickets to someone else through your Ticketmaster account as well. You can then purchase new tickets for the correct day.
Seat Assignment Policy:
All sales final. GRB is not able to move your seat within the theatre after purchase.
If someone else you know purchases tickets later, we are not able to move your seats next to theirs. We can sell you new tickets, however you will be responsible for re-selling the original ones through Ticketmaster.
Fees
Q: Can I purchase tickets over the phone?
A: Yes. If you purchase standard tickets over the phone or in-person during Box Office hours, you can save the online fees.
*HOWEVER* Summer Sale offer is available online only.
Digital Ticket Troubleshooting:
Q: I can’t find my tickets
A: It will depend on how you purchased them.
-If you purchased online, you will have to log back in to your account. When making a TM account, make sure you write down your password, you will need it to access your tickets.
-If you purchased over the phone or in person, check your email or text. It would have been sent however you requested, at the time of purchase.
Texts will come from an unknown number, and you will have to scroll back through your texts to the day you purchased.
Emails would have come from Ticketmaster with a subject of “You Got the Tickets.” Also, double check your spam folder. Make sure you can access your email on your phone, printing off the ticket at home will not work. This is how Ticketmaster prevents fraud.
Q: I purchased with you, but they are not in my TM account.
A: If we sent it to you via email or text, it does not automatically link to your TM account. You will have to find the text or email, then click on the hyperlink or “View and use mobile tickets” button. From there you can log in to your TM account to link them.
Transfers
Q: How can I send a ticket to someone who is meeting me there?
A: Login to your TM account or create one by clicking on the link. Click “Manage Tickets” Then you can send it to another person’s smart phone via email or text. Sending them a screenshot of their ticket on your phone will not work. This is how Ticketmaster prevents fraud.
Paper Tickets:
Q: Can I get paper tickets?
A: All tickets will be sent digitally to a mobile device. However, there is one way to get paper tickets:
-In your TM account, click manage tickets, and you can request Will Call Pickup. Then bring your ID with you on the day of the show, and you can collect your paper tickets from the Box Office. (We don’t recommend the “mail tickets to me” option. Ticketmaster will send you tickets, but they will not have a barcode, and they never actually work.)
Discounts
Summer Sale Discount cannot be combine with any other offer or discount.
We do not offer discounts for elementary-age students, seniors, or the military.
College Student Discount: We do offer a $20 ticket on select seats for college students with a valid College ID.
Group Discount: We offer a 20% discount for groups of 8 or more on select seats. Restrictions apply. Contact Box Office for more information.
Infants
Children two years old and under and sitting on an adult’s lap are welcome to attend for free. Children of any age who would like their own seat pay full-price.
Accessible Seating
Limited Mobility – A Theatre seat in an easy to access location with no stairs
Wheelchair – A space for a standard wheelchair
Sight/Hearing Accessible Seats: Theatre seats close to the stage.
Other- Please let us know about any other needs, and we will do our best to provide reasonable accommodations
DeVos Hall Purse Policy:
DeVos Performance Hall has adopted a limited bag size policy and does not permit bags larger than 12 x 9 x 3 inches, other than those required for medical or parenting needs. All bags will be screened by security personnel.
